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Send Orion alert emails using Office 365 and Outlook

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Created by Aileen de Lara, last modified by Mindy.Kerber on Jul 06, 2016

Views: 258 Votes: 0 Revisions: 6


This article provides steps to configure alerts to send email using an Office 365 or Outlook SMTP server. 


  • NPM 12
  • SAM 6.2.4


Confirm the following conditions:

  • Port 25 on your SolarWinds server is open for SSL/TLS.
  • A self-signed certificate has been issued to the SMTP server, using its fully-qualified domain name (FQDN).


Configure your SolarWinds server as indicated in the following procedure:

  1. Import the self-signed certificate from your SMTP server to Trusted Root Certification Authorities certificate store on your SolarWinds server. See article on Trusted Root Certification Authorities Certificate Store from the Microsoft website.
  2. In the Advanced Alert Manager (Start > All Programs > SolarWinds Orion > Alerting, Reporting, and Mapping > Advanced Alert Manager), edit the Alert to which you wish to add the E-mail action:
    1. In the Trigger Action Tab, select Create a New Action of Send an E-Mail / Page.
    2. In the To Field Type in your Office 365 / Outlook Email address.
    3. In the From Field, type in any E-mail Address.
    4. In the SMTP Server Tab do the Following:
      • Hostname or IP Address of your Office 365 / Outlook SMTP Server
      • SMTP Port Number: 25
      • Enable SSL and Enable This SMTP Server requires Authentication
      • UserName enter your Office 365 / Outlook Email Address, and Password type in your Pass
  3. You may need to use the Native SMTP client by running the following SQL statement:

    UPDATE WebSettings 
    ​SET SettingValue='native' 
    WHERE SettingName='ForcedSMTPClient' It’s set to ‘cdo’


Last modified
13:56, 6 Jul 2016