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Home > Success Center > Network Performance Monitor (NPM) > Scheduled report sending multiple times

Scheduled report sending multiple times

Created by Michael.Damron, last modified by Harry Griffiths on Sep 16, 2016

Views: 1,205 Votes: 6 Revisions: 18

Updated 16th September 2016

Overview

Since the Upgrade to NPM 12 / SAM 6.2.4 we are getting multiple copies of the same scheduled report emailed to them, and other reports are not being sent out at all. 




 

Environment

  • Orion Core Platform 2016.1
  • NPM 12.0
  • SAM 6.2.4

Cause 

This is a known issue with Report Scheduler that are scheduled to run at the same time.

 

For example, Mike has 3 reports created which are emailed to him by 3 separate schedules. They are all configured to run at 6AM. He will get 3 (or more) of the same report at 6 am, but the other reports will not show up at all or he will receive one but the other reports will not show up at all. .

 

The logs will reflect that the report jobs started and finished as they should.

Resolution

Edit the Schedules which have colliding times and reconfigure them so that they are staggered 5 minutes apart from each other to prevent this bug from effecting your enviroment. 

 

This issue is resolved in 2016.2 (shipped with  NPM 12.0.1 and SAM 6.3.0)

 

 

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