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Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.
Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
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Updated 16th September 2016
Since the Upgrade to NPM 12 / SAM 6.2.4 we are getting multiple copies of the same scheduled report emailed to them, and other reports are not being sent out at all.
This is a known issue with Report Scheduler that are scheduled to run at the same time.
For example, Mike has 3 reports created which are emailed to him by 3 separate schedules. They are all configured to run at 6AM. He will get 3 (or more) of the same report at 6 am, but the other reports will not show up at all or he will receive one but the other reports will not show up at all. .
The logs will reflect that the report jobs started and finished as they should.
Edit the Schedules which have colliding times and reconfigure them so that they are staggered 5 minutes apart from each other to prevent this bug from effecting your enviroment.
This issue is resolved in 2016.2 (shipped with NPM 12.0.1 and SAM 6.3.0)