Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > Scheduled chart reports show as loading or incomplete

Scheduled chart reports show as loading or incomplete

Table of contents
Created by Interspire Import, last modified by Jonathon.Privett on Jul 18, 2017

Views: 172 Votes: 1 Revisions: 13

Issue:

Reports that are being sent through e-mail which contain charts are showing as incomplete or is just loading. The report being sent through e-mail is showing as incomplete and without any details or values and is just showing as loading.

Cause:

Timeout issues with the page settings of the report being sent.

Resolution:

1. Edit the page setting value
    a. Open the below directory:
        C:\inetpub\SolarWinds\Orion\js
    b. Copy the DetachResourceAsImage.js file to your desktop.
    c. Edit the DetachResourceAsImage.js file in C:\inetpub\SolarWinds\Orion\js.
        Change the value value of page.setting.resourceTimeout from 3000 to 30000.

2. Do an IISRESET
Note: The IISRESET restarts the server so some users may not be able to access while the restart is ongoing. All other services will still be running.
    a. Open CMD. Type IISRESET.
    b. Check the reports again.
    c. Press Enter.

Applies to: NPM v10.7

 

For Orion 2016.1 and later versions, do the following:

1. Open your web browser and go the link below.
HostnameOfOrionServer/Orion/Admin/AdvancedConfiguration/Global.aspx

2. Locate ExportToPdfCmd.ExportToPdfSettings and change the conversion delay to 30 seconds, then click save. 
3. Manually run the scheduled report

 

Last modified
08:59, 18 Jul 2017

Tags

Classifications

Public