Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > SNMPv3 monitored nodes are displayed as Unknown

SNMPv3 monitored nodes are displayed as Unknown

Table of contents
Created by Interspire Import, last modified by Eric Bryant on Jul 14, 2017

Views: 396 Votes: 0 Revisions: 10


SNMPv3 monitored nodes are displayed as Unknown.


Monitored nodes are displayed as Unknown because NPM's store index is broken after modifications are made. Modifications, like device changes, rebooting the device, and physical and modifications, such as blade swaps, all cause these objects to be Unknown.


  1. Ensure the Interface Index Persistence is enabled on the device sid for the interface(s) in question so that the interface indexes are not re-mapped. For more information contact vendor of device.
  2. To re-establish links to the indexes, click Web Console > Settings > Sonar Network Discovery
  3. If the issue still persist, select the Unknown interfaces, and then click Delete.
  4. To obtain the current indexes, click Web Console > Settings > Manage Nodes > List Resources.


Last modified
13:12, 14 Jul 2017