Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > SMTP email test fails for Exchange Server

SMTP email test fails for Exchange Server

Updated December 15, 2016


When adding SMTP servers in the Orion Web Console settings, you are unable to send a test email to make sure that communication is established. 



All NPM versions


On the Exchange server configuration, Anonymous access is not enabled. 


  1. Run Wireshark with filter ip.addr == <IP> && tcp.port == 25.
  2. Check the packet data for authentication errors.
  3. Select Anonymous access to allow email authentication. 
  4. Check Microsoft Exchange documentation from Microsoft (© 2016 Microsoft, available at, obtained on December 14, 2016.) to locate the option based on version installed for Exchange.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.




Last modified
23:20, 14 Dec 2016