Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Network Performance Monitor (NPM) > Restore password for an Orion Web Console user

Restore password for an Orion Web Console user

Table of contents
Created by Mariusz Handke, last modified by Magdalena.Markova on Nov 09, 2017

Views: 2,658 Votes: 5 Revisions: 22


This article describes how to set a blank password for a user account for the Orion Web Console. It also enables the account if it was previously disabled.


  • Orion Platform 2013.1 and later


The steps cause permanent changes to the database. Back up the database before you follow the instructions.

  1. Open the Orion database in Orion Database Manager or SQL Server Management Studio.
  2. Run the following query to reset the password for a user to blank.
    In the query code, replace USER-NAME with the actual user name. The query also enables the user account.
UPDATE [Accounts]
SET [AccountEnabled] = 'Y',

The user can now log in to the Orion Web Console using the user name and a blank password.


Related links:

Last modified