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Home > Success Center > Network Performance Monitor (NPM) > Report Writer Fails to Launch-Runtime Error Code 339

Report Writer Fails to Launch-Runtime Error Code 339

Updated October 26, 2017

Overview

The Orion Report Writer fails to launch properly with the following error:

Run time error '339' Component 'IGThreed40.ocx' or one of its dependencies not correctly registered; a file is missing or invalid

 

Environment

  • All Versions of NPM
  • All Versions of Orion Core
  • All Versions of SAM 

 

Cause 

This issue can be caused by any of the following:

  • Running the configuration wizard with insufficient permissions 
  • Antivirus locking files
  • Corrupted OCX files (Found in Vol:\Program Files (x86)\Common Files\SolarWinds)

 

Resolution

 

  1. Log in to the SolarWinds server as a local administrator (do not use a domain account).
  2. Set the antivirus permissions.
  3. Go to Vol:\Program Files (x86)\Common Files\SolarWinds and move the vsprinter.ocx file to another location such as your desktop.
  4. Repair the Orion Core Services.
  5. Allow the wizard to complete.
  6. The report should open in Report Writer without any errors.

 

 

 

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