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Reinstall Information Service

Table of contents
Created by Riggs Clough, last modified by Aileen de Lara on Jul 07, 2016

Views: 20 Votes: 5 Revisions: 2

Updated July 7, 2016


This article provides steps to install or repair SolarWinds Information services.


  • All NPM versions
  • All SAM versions


  1. Stop all Orion Services through Orion Service Manager.

  2. Uninstall Information Service by navigating to C:\ProgramData\Solarwinds\Installers. 

  3. Right-click InformationService.msi and select Uninstall.

  4. Complete the uninstall steps.

  5. Once uninstalled, right-click the same InformationService.msi and select Install.

  6. Complete the install steps, and then select Typical when prompted.

  7. Once finished, re-start services back up with Orion Service manager.




Last modified
21:02, 6 Jul 2016