Receiving emails on every alert verification

Overview

When an item is failing, you get an email notification on every alert verification.

Environment

Any Orion module

Cause 

A few possible causes:

• The Email Action is configured to "Repeat this action every X minutes until the alert is acknowledged".
• The alert has multiple Email Actions.
• The component is linked to more than one alert.
• The Reset Condition is set to "No reset condition – Trigger this alert each time the trigger condition is met".

Resolution

A few possible solutions:

• Verify the Email Action's Execution Settings and ensure the option to "Repeat this action every X minutes until the alert is acknowledged" is not selected.
• Verify the Alert's "Trigger Actions" tab and see if there is more than 1 Email Action listed here.
• Verify if the item is linked to multiple Alerts by opening the Details page for the item and viewing the "Last 25 Events" Web Resource.
• Set the Alert's Reset Condition to "Reset this alert when trigger condition is no longer true (Recommended)".