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Home > Success Center > Network Performance Monitor (NPM) > Rebuild the Orion Web Console using basic repair

Rebuild the Orion Web Console using basic repair

Created by Panagiotis.Pavlos.Michailidis, last modified by Alexander Aguilar on Sep 19, 2016

Views: 79 Votes: 5 Revisions: 11

Overview

This article describes the steps in rebuilding the Orion Web Console using the basic repair option.

For instructions on advanced repair, see Rebuild the Orion Web Console using advanced repair.

Environment

NPM 11.5.X

Steps

Notes:

  • Consult your system administrator before performing the following steps. 
  • You will need to replace any custom logos after performing the repair.

Check the permissions on your machine

  1. Log off of the computer and log back in as a local administrator using the computer name as the domain.
  2. Right-click Start and select Explore All Users.
    Note: This step is crucial as it establishes the proper privilege level for installing components.
  3. Check that SOLARWINDS_WEBSITE and IUSR_ accounts both have local administrator rights and full control rights to C:\InetPub\Solarwinds\ and all subfolders.

Note: If you are troubleshooting a permissions issue, add the account NETWORK SERVICE to C:\InetPub\Solarwinds\ and assign the following permissions:

  • Read & Execute
  • List Folder Contents
  • Read

Remove IIS Web Services

  1. Right-click My Computer and select Manage.
  2. Expand Services and Applications > Internet Information (IIS) Manager > Web Sites.
  3. Right-click SolarWinds NetPerfMon and select Stop to stop the Web site.
  4. Right-click SolarWinds NetPerfMon and select Delete to remove it from IIS. 

Remove COM+ applications

  1. Go to Control Panel > Administrative Tools > Component Services > Computers.
  2. Open My Computer and open Com + Applications.
  3. Delete Solarwinds Orion NPM. 

Remove the Web site directory

  • Orion: Go to C:\Inetpub\ and delete the SolarWinds folder.
  • NCM: Go to C:\Inetpub\ and delete the SolarWindsNCM folder.
  • DPA: Go to C:\Inetpub\ and delete the SolarWindsDPA folder

Restore the Web site

  1. Go to Start > Programs > SolarWinds Orion.
  2. Launch the Configuration Wizard.
  3. Select Website.
  4. Accept all default values to complete the Wizard.
Last modified
12:53, 19 Sep 2016

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