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Home > Success Center > Network Performance Monitor (NPM) > Reboot alert does not trigger or send e-mail messages on nodes

Reboot alert does not trigger or send e-mail messages on nodes

Updated April 3, 2017

Overview

This article provides steps to resolve a reboot alert that stopped working. 

Reboot alert no longer triggers and sends e-mail messages.

 

Environment

Orion Platform 2016.x and later versions

Resolution

  1. Perform a Remote Desktop Protocol (RDP) session to the Orion server.
  2. Go to C:\Windows\Temp\SolarWinds\JobEngine.v2.
  3. Check for stale data. All ShadowCopyCaches should show present timestamp.
  4. Delete all old ShadowCopyCache folders.
  5. Restart services for both Job Engine v1 and Job Engine v2.
  6. Perform a test reboot on a node to verify the reboot alert triggers.

 

If issue persist, do the following:

 

1. Go to ORIONSERVERHOSTNAME/Orion/Admin/AdvancedConfiguration/Global.aspx
2. Find "PubSubMaxQueueItemsCount" and set it to 0
3. Click Save 
4. Perform a test reboot on a node to verify the reboot alert triggers.

 

 

 

 

Last modified
14:56, 11 Apr 2017

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