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Home > Success Center > Network Performance Monitor (NPM) > Reboot alert does not trigger or send e-mail messages on nodes

Reboot alert does not trigger or send e-mail messages on nodes

Updated April 3, 2017

Overview

This article provides steps to resolve a reboot alert that stopped working, which is a known issue on NPM 12.x

Reboot alert no longer triggers or sends e-mail messages.

Environment

Orion Platform 2016.x and later versions

Resolution
1. Upgrade to NPM 12.1 and install OrionPlatform-v2017.1.5300-MSP-HotFix2

 

Workaround 1

  1. Perform a Remote Desktop Protocol (RDP) session to the Orion server.
  2. Go to C:\Windows\Temp\SolarWinds\JobEngine.v2.
  3. Check for stale data. All ShadowCopyCaches should show present timestamp.
  4. Delete all old ShadowCopyCache folders.
  5. Restart services for both Job Engine v1 and Job Engine v2.
  6. Perform a test reboot on a node to verify the reboot alert triggers.

 

Workaround 2

  1. Go to ORIONSERVERHOSTNAME/Orion/Admin/AdvancedConfiguration/Global.aspx
  2. Find "PubSubMaxQueueItemsCount" and set it to 0
  3. Click Save 
  4. Perform a test reboot on a node to verify the reboot alert triggers.

 

 

 

 

Last modified
12:42, 1 Jun 2017

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