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This article explains the benefits of acknowledging alerts in the SolarWinds Orion Web Alerting engine.
All Orion Core versions
Main points of the functionality of Acknowledgment of alerts in Orion
When an alert has triggered and becomes active, you can then acknowledge it. After an alert is acknowledged, alert actions in higher escalation levels are halted and the time it was acknowledged and the account that acknowledged it is recorded. You can also add notes that other users can read.
Depending on your organization, acknowledging an alert can have different purposes outside of halting further notifications. The most common purposes are to provide an audit trail or to prevent multiple people from working on the same issue. Auto Acknowledgement would not be a recommended procedure in most environments as it can be ambiguous if a problem has been addressed in the monitoring system in particular.
For more information, see to the following: