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Home > Success Center > Network Performance Monitor (NPM) > Polled traffic over 100% not showing in graphs

Polled traffic over 100% not showing in graphs

Created by Carlos Vigier, last modified by Michael Perez on Sep 27, 2017

Views: 58 Votes: 1 Revisions: 5

Overview

The Orion Web Console crops the exceeding bandwidth utilization and does not display the limit in the graph .

Environment

NPM 10.6 and later

Cause 

This is caused by a feature implemented in NPM 10.6 where the polled the polled values are discarded and a fast poll is performed when the traffic is over 100% utilization.

Resolution

Resolution 1:  

  • Set a custom bandwidth for the interface that reflects the maximum potential traffic.  This will prevent the values from being discarded.  

 

Resolution 2 (Steps must be completed against all polling engines):  

  • Warning:  Save a copy of the original SolarWinds.Interfaces.Collector.dll.config file to your local drive as a backup file, in case you need to roll back later.
  • SolarWinds strongly recommends that you only edit the SolarWinds.Interfaces.Collector.dll.config file as instructed. Any additional modifications may result in system performance issues or may create an error state.
  • Log in to your Orion server.
  • Go to C:\Program Files(x86)\SolarWinds\Orion\Interfaces\
  • Open SolarWinds.Interfaces.Collector.dll.config in a text editor.
  • Replace the following line:
    <add key="ValidateCounters" value="True" />
    with
    <add key="ValidateCounters" value="False" />
  • Restart SolarWinds services. Refer to Start and stop Orion services.

 

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