Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Poll failed error on the Additional Polling Engine

Poll failed error on the Additional Polling Engine

Created by Ivan Zlatkov, last modified by MindTouch on Jun 23, 2016

Views: 1,945 Votes: 0 Revisions: 4


After placing a new Additional Polling Engine in production and assigning nodes to it, the following error appears after clicking Poll Now.

poll failed.PNG


All Orion products and versions


There is a missing Orion module on the the Additional Polling Engine. In this case, NPM. The Main Polling Engine has NPM, NCM and UDT while the Additional Polling Engine only have NCM and UDT.

Even with the error, polling done by Core is working but the error will appear as NPM specific OIDs are not being polled.


Install the missing ​(NPM) Additional Polling Engine package(s) from the Customer Portal to avoid seeng this error message.



Last modified