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Home > Success Center > Network Performance Monitor (NPM) > Poll failed error on the Additional Polling Engine

Poll failed error on the Additional Polling Engine

Created by Ivan Zlatkov, last modified by MindTouch on Jun 23, 2016

Views: 1,945 Votes: 0 Revisions: 4

Overview

After placing a new Additional Polling Engine in production and assigning nodes to it, the following error appears after clicking Poll Now.

poll failed.PNG

Environment

All Orion products and versions

Cause 

There is a missing Orion module on the the Additional Polling Engine. In this case, NPM. The Main Polling Engine has NPM, NCM and UDT while the Additional Polling Engine only have NCM and UDT.

Even with the error, polling done by Core is working but the error will appear as NPM specific OIDs are not being polled.

Resolution

Install the missing ​(NPM) Additional Polling Engine package(s) from the Customer Portal to avoid seeng this error message.

 

 

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