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This article provides steps to save ping results to a text file for troubleshooting.
All NPM versions
1. Open My Documents.
2. Select Create folder.
3. Name the folder as ping.
4. Select the folder, and hold down the shift key and right click.
5. From right click menu choose Open command window from here.
6. Enter ping –t 'ipaddress' > ping.txt.
This will create a text file called ping.txt in the Created Folder and output the ping output to the file.
A 24 hour Ping Test will create a file of around 4MB in size.