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Customer encounters packet loss on Orion, but does not encounter any issues when using 'ping' command from the Operating System.
The standard OS ping is 32-byte in size.
In Orion, the default payload that we use is "SolarWinds Status Query", and will be about 23-byte in length.
Some network devices do not like this, and will tend to impact the packets.
You can do the following to make the ping packet to 32-bytes by adding more characters by doing the following:
ICMP, Packet loss