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Home > Success Center > Network Performance Monitor (NPM) > PDF files are missing from scheduled report emails

PDF files are missing from scheduled report emails

Created by Adrian Cook, last modified by MindTouch on Jun 23, 2016

Views: 94 Votes: 1 Revisions: 8

Overview

PDF files are not included in scheduled report emails in NPM and the following error appears in the ActionExecution.log file:

2015-10-17 10:44:27,383 [10] ERROR SolarWinds.Orion.Core.Actions.Utility.WebPageFetcher - FAIL: EO.Pdf.HtmlToPdfException: Failed to convert Url 'https://Servername:443/Orion/Report....82d3'.(404:The server has not found anything matching the requested URI (Uniform Resource Identifier).

Environment

All NPM versions

Resolution

  1. Verify if this is a website binding issue:
    1. Visit the URL in the error message using a browser to verify if it is working.
    2. If the URL is valid, go to the Orion server and visit the URL using Internet Explorer and verify if a 404 Error appears. 
  2. Refer to Add or Edit Site Binding Dialog Box and edit binding settings to reflect the following value:
    • IP address: All Unassigned
  3. Repeat Step 1a to verify that the error no longer appears.

The PDF file should now be included in the scheduled report email.

Cause

This is an error returned by the Web server, not by the HTML to PDF converter and is caused by website bindings in IIS.

Last modified
23:20, 22 Jun 2016

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Public