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Home > Success Center > Network Performance Monitor (NPM) > PDF file only shows a screenshot of the Web console login page

PDF file only shows a screenshot of the Web console login page

Updated May 10th, 2017


This article addresses the issue where the PDF file from a scheduled report does not contain any data except for a screenshot of the Web console login page.


The following error message also appears in the OrionWeb.log file which can be found at C:\ProgramData\Solarwinds\Logs\Orion:

ERROR Solarwinds.Orion.Web.DAL.AccountProfileDAL - Attempted to retrieve properties for nonexistent user NT AUTHORITY\SYSTEM


NPM 11.5.3


  1. From the Orion server, go to IIS Manager > Solarwinds NetPerfMon > Authentication.

  1. On Authentication, make sure that the following are set to Enabled:
    • Anonymous Authentication
    • Forms Authentication
    • Windows Authentication

  1. Still, on the Orion server, Open Internet Explorer and navigate to Internet Options > Security tab.
  2. Highlight Trusted Sites and click Custom Level.

  1. Under User Authentication, select Automatic logon with current username and password.

  1. Still on Internet Options > Advanced tab.
  2. Under the Security section, deselect Enable Integrated Windows Authentication.

  1. Log in to the Web console and generate the report. 


Screenshots property of © 2016 Microsoft.


Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.  You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any. 



Last modified
11:22, 2 Jun 2017