Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Orion variables are not working after upgrading to NPM 11.5

Orion variables are not working after upgrading to NPM 11.5

Table of contents
Created by Daniel Repasi, last modified by MindTouch on Jun 23, 2016

Views: 29 Votes: 1 Revisions: 6

Overview

After upgrading from an earlier version of NPM to version 11.5 or later, the previously used Orion system variables are shown incorrectly, and are not returning the expected values.

 

For example, an Alert action message that uses the variable ${NodeName} to return the name of the node in question shows the variable definition instead of the actual node name after the upgrade.

 

Environment

NPM 11.5 and later

Cause

The database table structure was changed in version 11.5 affecting some older variables and table references.

 

Resolution

 

New articles can be checked when creating and editing an alert in the Web Console using the Insert Variable button. 

  1. In the Orion Web Console, go to Home > Alerts > Manage Alerts > Add/Edit alert.
  2. Under Trigger Condition, select what you want to be alerted on, such as Node / Interface / HardwareSensor. This will define the variables.
  3. Under Trigger Actions, click Insert Variable.
  4. Select the following options:
    • Show variables for: Node (Interface / HardwareSensor)
    • Group by: Variable category
  5. Select the requested variable. The variable definition will be displayed at the bottom.

 

The following table contains some example variables:

 

Prior NPM 11.5

NPM 11.5 entity:Node

NPM 11.5 entity:Hardware Sensor

${NodeName}

${N=SwisEntity;M=DisplayName}

${N=SwisEntity;M=HardwareInfo.Node.DisplayName}

${Node.IP_Address}

${N=SwisEntity;M=IP_Address}

${N=SwisEntity;M=HardwareInfo.Node.IP_Address}

${Node.DNS}

${N=SwisEntity;M=DNS}

${N=SwisEntity;M=HardwareInfo.Node.DNS}

Last modified
23:18, 22 Jun 2016

Tags

Classifications

Public