Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Orion server reboot - Best practices

Orion server reboot - Best practices

Table of contents

Updated March 11th, 2016

Overview

This article provides best practices on Orion Server reboot.

Environment

All Orion Core products

Detail

Orion Server reboot sequence

  1. SQL Database Server (if you’re planning to restart). Make sure that the SQL database server starts first, so that the polling engines can connect to it when they reboot
  2. Primary polling engine (make sure that this is restarted before any of the secondary servers, because the secondary polling engines connect to it for license validation)
  3. Secondary Polling Engine  
    • Note: After reboot, check if all the services are started

 

Procedure after the reboot

Nothing – all Orion services will be started automatically. However some of the services depend on the net.tcp, so if this service is not running, the dependent services will not start.

Can server restart be set as an overnight scheduled job?
Yes, but make sure that it does not overlap with the database maintenance (by default – 2:15 AM). The default time can be changed in the 'Archive Time' field, which is available in Orion Web console > Settings > Polling Settings > scroll down to 'Database Settings' section (Sample screen is given below)

kb 5340.jpg

 

Is a monthly restart good practice?
It’s not good practice in general, because that can cause overload of the services after reboot. During restart, the BlHost reschedules the whole scope of polling jobs in the system. It’s a performance overload on any polling server. 

Last modified
10:48, 24 Apr 2017

Tags

Classifications

Public