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Home > Success Center > Network Performance Monitor (NPM) > Orion Web Console error: CS00XX

Orion Web Console error: CS00XX

Created by Norsolihati Selamat, last modified by Karen Valdellon on Jul 11, 2016

Views: 13 Votes: 0 Revisions: 5

Updated July 11, 2016

Overview

This article addresses the CS00XX error that appears on the Orion website.

Environment

All Orion Core products

Cause

This error occurs either due to permissions to the files and folders, or the website files are missing the files noted in the error.

Resolution

Note: SSL and Smart Card Enabled users, please try all options before rebuilding the Web Console. If you have to rebuild you will need to reconfigure SSL for the site. Certificates will not be affected with a rebuild.

 

Check permissions

  1. Go to C:\Program Files (x86)\SolarWinds\Orion\OrionPermissionChecker.exe
  2. Select Check.
  3. Once complete, select Repair.
  4. Go to Start > Programs > Solarwinds Orion > Advanced Features > Orion Service Manager.
  5. Stop and Start all services.

 

Note: Services and sometimes IIS (World Wide Publishing Service) have to be restarted.

If the error occurs after restarting, check the IIS Website folder location for permissions. If you have the Website on another drive other than C:,  check the drive that you have the files located, and verify that the Network Service has Read privileges at the very least. The actual Website folder needs to have both Read and Write for Network Service. A list of required accounts and permissions are noted below:
 

Permissions Required

Access

Principal Account

Path

read

NETWORK SERVICE

C:\Program Files (x86)\SolarWinds\Orion\

read

IUSR

C:\Program Files (x86)\SolarWinds\Orion\

read

NETWORK SERVICE

C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files

read

IUSR

C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files

write

NETWORK SERVICE

C:\ProgramData\Application Data\SolarWinds

write

NETWORK SERVICE

C:\InetPub\SolarWinds\

write

NETWORK SERVICE

C:\Windows\TEMP

read

NETWORK SERVICE

C:\Windows\TEMP

write

Authenticated Users

C:\ProgramData\Application Data\SolarWinds\Logs

read

SYSTEM

C:\Windows\System32\rundll32.exe

After all permissions have been checked, SolarWinds recommends to first restart the server to ensure new permissions have taken affect, then run the Configuration Wizard on the Website only. If it still fails, rebuild the Web Console.

 

Run Configuration Wizard to add necessary files

  1. Go to Start > Programs > Solarwinds Orion > Configuration and Auto-Discovery > Configuration Wizard.
  2. Select Website and verify that the settings are correct and Select Next, and Yes to any popups and select Next again.

Rebuild the Web Console

  1. Go to Control Panel > Administrative Tools > IIS Manager.
  2. Expand Local Computer > Web Sites.
  3. Right-click Solarwinds NetPerfMon and select Delete.
    1. Server 2003: In the IIS Manager, right-click on the Local Computer, and select All Tasks > Restart IIS. In the popup, select Restart Internet Services on (Server Name).
    2. Server 2008: In the IIS Manager, right-click on the Local Computer, and select Stop, then right-click again and select Start.
  4. Go to C:\Inetpub and rename the Solarwinds folder to SolarwindsOld.
    Note: You can delete this old folder, but SolarWinds recommends to rename before deletion in case you have extra files in the website directory. SolarWinds Recommends to keep a copy of any custom files in an extra backup directory.
  5. Go to Start > Programs > Solarwinds Orion > Configuration and Auto-Discovery > Configuration Wizard.
  6. Select Website and verify that the settings are correct. Select Next, and Yes to any popups and select Next again.
  7. Once complete, verify that the CS00XX error is gone.
 

 

Last modified
22:52, 10 Jul 2016

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