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Home > Success Center > Network Performance Monitor (NPM) > Orion Web Console displays a blank white page

Orion Web Console displays a blank white page

Created by Alexander Aguilar, last modified by MindTouch on Jun 23, 2016

Views: 651 Votes: 0 Revisions: 5

Overview

The Orion server shows that all services are running but the Orion Web Console does not load and only displays a blank white page.

Environment

NPM 11.5

Resolution

  1. Turn User Account Control off. Refer to Turn User Account Control on or off.
  2. Grant the servername\<authenticated users> and <network service> full rights to the following folder and sub-directories:
    • C:\ProgramData\Microsoft\Crypto
      • C:\Windows\Temp\SolarWinds
      • C:\ProgramData\SolarWinds
      • C:\Inetpub\SolarWinds
  3. Repair the following programs using Uninstall or change or repair a program:
    • JobEnginev2
    • JobsTracker.sdf
    • PollingController.sdf
  4. Restart Orion services.
  5. Open a CMD.exe and execute IISRESET

 

Last modified
23:19, 22 Jun 2016

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Public