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Updated: March 14, 2017
Charts in the Orion Web Console display the following message:
Data is not available.
This list provides the most common causes of the "No Data is available" message:
If you customized the default Chart Settings, the following settings might exclude some data from the series on charts. The data is present in the database and reports.
Web-MaximalNumberOfSeriesInCharthas been customized:
Select * from Settings where SettingID like '%Web-MaximalNumberOfSeriesInChart%'
If you get results similar to the table, the default settings have been changed.
Maximal Number Of Series In Chart
Web-ChartAspectRatiois too small for Min/Max/Avg charts. Edit the setting back to default.
Verify that the sample interval on the chart is longer than the polling frequency for the data the chart should display.
In Main Settings & Administration, find the Thresholds & Polling grouping, and click Polling Settings.
Review the interval for polling the statistics.
Click Edit in the chart, adjust the Sample Interval on the chart so that it is not shorter than the polling interval.
For example, if polling Nodes every 10 minutes do not set Sample Interval to 10 Minutes, instead use a higher interval.
The chart should display correct data.
By default, detailed statistics are stored in the database for 7 days.
After that, statistics collected within an hour are summarized, an average is calculated for each hour and stored in the database.
Consider changing how long you want to keep detailed historical data in the database.
Changing default settings can require additional space in the SolarWinds Orion database. Consider your SQL environment resources, such as disk space and hardware configuration before you change the retention periods.
If you verified the items, the data should be available in database, and displayed in the chart.
Revert the Chart Settings back to defaults.
The default setting is 10. SolarWinds recommends adjusting this setting to no higher than 20.
The charts should now display all data in the data series.