Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > Orion/SummaryView.aspx error: Object reference not set to an instance of an object

Orion/SummaryView.aspx error: Object reference not set to an instance of an object

Created by Leif Amland, last modified by Marco J Cleofe on May 26, 2017

Views: 3,332 Votes: 1 Revisions: 7

Updated June 13, 2016

Overview

This article addresses the issue where the following error appears when selecting a view:

Unexpected Website Error

Object reference not set to an instance of an object.

 

Environment

NPM 11.5.x and Newer

Cause 

This occurs when a resource on the Summary Page view has become corrupted or is broken due to a change.

Resolution

  1. On the Orion Web Console, go to Administrator Settings > Manage Views.
  2. Double-click the Orion Summary Home view (or the view that is broken).
  3. Remove resources one by one until you find which one is broken by going in and out of the preview option.
  4. Once you identify the broken resource, click Done.

 

Note: If you're unable to access the Settings page, recreate the web console.

 

 

 

 

Last modified

Tags

Classifications

Public