Submit a ticketCall us

Have You Auto Renewed? If not, you're missing out.
The SolarWinds Renewal Program comes with a host of benefits including the most recent product updates, 24/7 technical support, virtual instructor-led training and more. Experience all of this with the convenience of Auto Renewal, and never worry about missing any of these great benefits. Learn More.

Home > Success Center > Network Performance Monitor (NPM) > Not getting the Interface information on a device

Not getting the Interface information on a device

Updated November 9, 2017


This article discusses not receiving the Interface information on a device in NPM or SAM. You may be experiencing one of the following scenarios:

  • I am not receiving the Interface information on a device.
  • SNMP is working fine but is not receiving Interface information.


Example devices: 
Juniper, IBM, SUN, Bluecoat, AIX/6000, AS/400 ("IBM iSeries"), Juniper, Enterasys and other devices.


  • NPM  - all supported versions
  • SAM - all supported versions


NPM polls the following interface-related OIDs by default: 



If your device does not respond to any of the listed OIDs values, NPM will not be able to display any Interface information. In this case you will need to create a Universal Device Poller (as detailed in the SolarWinds UNDP video) to poll the information you want.




Last modified