Submit a ticketCall us

Training Class Getting Started with SolarWinds Backup - February 28

This course offers customers an introduction to SolarWinds Backup, focusing on configuring the backup technology, taking backups, data restoration and data security. It is a great primer and will get you up to speed quickly on SolarWinds Backup.
Register for class.

Home > Success Center > Network Performance Monitor (NPM) > Node status is unknown after you change the polling method from External to ICMP

Node status is unknown after you change the polling method from External to ICMP

Created by Su-Lyn Rosenberry-ret, last modified by Su-Lyn Rosenberry-ret on Jul 06, 2016

Views: 900 Votes: 0 Revisions: 3

Overview

When you change the node polling method from External to ICMP, the node is not polled and the node status is unknown.

Environment

  • NPM 11.5.2
  • Orion Platform  2015.1.2

Cause 

The ICMP status poller is not created.

Resolution

You must delete and add the node with the ICMP polling method selected.

Any associated statistics are removed when you delete the node.

  1. Log in to the Orion Web Console as an administrator.
  2. Navigate to Settings > Manage Nodes.
  3. Select the node and delete it.
  4. Click Add node.
  5. Select ICMP as the polling method, and complete the wizard.
 

 

Last modified

Tags

This page has no custom tags.

Classifications

Public