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Home > Success Center > Network Performance Monitor (NPM) > Node Details error: A query to the SolarWinds Information Service failed

Node Details error: A query to the SolarWinds Information Service failed

Created by Jane Baylon, last modified by MindTouch on Jun 23, 2016

Views: 4,075 Votes: 1 Revisions: 4

Overview

Unable to access Node Details page due to the following error:

A query to the SolarWinds Information Service failed. 

 
The Web error log shows that the Volume Capacity resource is causing the error. The following is a sample error:
Message: Error: A query to the SolarWinds Information Service failed.
ErrorSite: OrionWeb.InformationServiceProxy.PropagateException
ErrorType: SolarWinds.Orion.Web.InformationService.SwisQueryException
Stack: 
à SolarWinds.Orion.Web.InformationService.InformationServiceProxy.PropagateException(Exception e)
à SolarWinds.Orion.Web.InformationService.InformationServiceProxy.Query(String query, IDictionary`2 parameters, Boolean useSeparateExecutionContext)
à Orion_NetPerfMon_Resources_CapacityForecasting_VolumeCapacityForecast.AreDataAvailable()
à ASP.orion_netperfmon_resources_capacityforecasting_volumecapacityforecast_ascx.__Render__control2(HtmlTextWriter __w, Control parameterContainer)

Environment

NPM 11.5.x

Cause 

The Volume Capacity Forecast resource provides the volume usage trend overtime. The 'At Capacity' shows a forecast of time in which the observed resource will be fully used, calculated by the selected method; in days. Since this resource had been available only on NPM 11.5.x, it may have been that it has not gather enough information yet. 

Resolution

  1. Log in to the NPM Web Console as an administrator.
  2. Go to Settings > Views > Manage Views > Node Details - Summary > Edit.
  3. Find the Volume Capacity Forecast and then click (X) to delete
  4. Click Submit.

You may add this resource again after a week or so to ensure that Orion had stored the Volume Capacity information.

 

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