Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > Network object is missing from the Network Object menu on the Syslog page

Network object is missing from the Network Object menu on the Syslog page

Table of contents
Created by Ezgi Muderrisoglu, last modified by MindTouch on Jun 23, 2016

Views: 115 Votes: 0 Revisions: 4


This article discusses why a network object does not appear in the menu of choices when looking for syslogs.


NPM 11.5.2


A device will not appear in the Network Objects menu if NPM has not received syslogs from this device. This can be confirmed by running a SQL query on the Syslog's table from the database manager. There will be no entries in the table from the Network Object in question.

If you were expecting syslog messages from the device then there may be an issue with either:

  • Verify that the device is sending the syslog messages.
  • Check NPM settings to verify that all credentials are correct for syslog messages to be correctly received correctly by NPM. 
  • Check retention settings and verify that the syslogs sent fall within the retention period. For example, the retention period is seven days. If the syslogs stopped sending on the seventh day, and the syslog page was then checked on the eighth day, then there would be no device in the list.
  • If the monitored node is monitored by Agent based polling, you may need to do the following:
    • Open: C:\Program Files (x86)\SolarWinds\Orion\SyslogService.exe.config
    • Find the line:
    • <add key="CutOffAgentNodes" value="true"/>
    • And change true to false. Restart the Syslog service.


Last modified
22:45, 22 Jun 2016