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Home > Success Center > Network Performance Monitor (NPM) > Network maps fail to load in Web Console with unexpected error while generating map

Network maps fail to load in Web Console with unexpected error while generating map

Created by Robert Stidman, last modified by Verwin Ubana on Dec 12, 2017

Views: 1,339 Votes: 2 Revisions: 4

Overview

This article describes the issue when the Network maps fail to load in the web console with the following error:

Unexpected error: An error occurred while generating map 3be9a96b-2dcf-42f7-a7e2-4e295fdd8368.OrionMap

Environment

Orion version 10.1 or later

Cause 

This issue occurs when Network Atlas module is corrupted in core.

Resolution

  • Repair core services according to the guide below:

https://solarwinds-prod.mindtouch.us..._Core_services

  • Repair Network Atlas as per the guide below:

https://solarwinds-prod.mindtouch.us..._Network_Atlas

 

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