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Home > Success Center > Network Performance Monitor (NPM) > Network Performance Monitor Getting Started Guide > Get connected > Engage with the SolarWinds community

Engage with the SolarWinds community

Use the SolarWinds THWACK community website to learn more about SolarWinds products, participate in discussions, and get help resolving issues.

Create a THWACK account

You can read content on THWACK without an account. However, having an account allows you to take full advantage of the site by submitting feature requests, liking or following posts, and contributing content. When you create a THWACK account, SolarWinds will not send you unsolicited emails or add you to marketing lists.

  1. Go to
  2. Click Register in the top right.
  3. Enter the required information and accept the license agreement.
  4. Click Create Account.

After you create a THWACK account, you will be asked if you want to link your THWACK account with your Customer Portal account. If you link the accounts, you will see more relevant content and messages in the Customer Portal.

Explore the THWACK site

After you create an account, complete the onboarding mission to begin exploring THWACK. Participating in the THWACK community earns points, which you can use to purchase items in the THWACK store.


As a member of the THWACK community, you can:

  • Participate in community discussions and get answers to your questions.

    In the product forums, you can post questions and view responses to other users' questions. Advice, resolutions, and troubleshooting tips are provided by community members and by SolarWinds employees.

  • Extend product capabilities with custom templates, reports, and scripts.

    The THWACK product forums include thousands of downloadable templates, reports, and scripts you can use to customize or extend your SolarWinds products. This content is contributed by SolarWinds employees and by other community members.

  • View product roadmaps, which list the features currently being developed for future product releases.

  • Be notified of User Experience sessions where you can share your experiences, and help make SolarWinds products better.

  • Influence the direction of a product by submitting feature requests and voting for other users' feature requests.

  • Read blogs about SolarWinds products and about general IT topics.

Last modified
15:49, 8 Mar 2017