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Home > Success Center > Network Performance Monitor (NPM) > Network Performance Monitor Getting Started Guide > Get connected > Access the Customer Portal

Access the Customer Portal

The SolarWinds Customer Portal provides access to license and maintenance information, support cases, and product downloads, as well as live and instructor-led virtual classroom training.

Create your user profile

To create a user profile, you must know the SolarWinds customer ID (SWID) issued to your company. If you are a SolarWinds customer but do not have a SWID, contact SolarWinds Customer Support.

Users with multiple SWIDs require only one user profile. Your user profile can be linked to multiple SWIDs.

  1. Go to customerportal.solarwinds.com.
  2. Click the Register tab.
  3. Enter your organization's SWID and your email address.

    If you have multiple SWIDs, enter any SWID to create your profile. Later, use the User Profile menu to link the other SWIDs to your profile.

    The account administrator will review the request, and you will receive an email when it is approved.

For more information about creating an account, see this FAQ page.

Explore the Customer Portal

Manage licenses and access license keys.
Download purchased products.
Open a new support case and monitor existing cases.
Download free trials of integrated products.
Sign up for training.
Last modified
10:09, 1 Mar 2017

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