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Home > Success Center > Network Performance Monitor (NPM) > Network Atlas maps load slowly or do not load

Network Atlas maps load slowly or do not load

Updated March 31, 2017


Some Network Atlas maps either load slowly or does not load at all in Network atlas or in the webconsole. Also may help with the Network atlas app not loading itself on remote clients.



Products running on Orion Platform 2016.x-2017.1, such as

  • NPM 12.0-12.1 without hotfix 1
  • SAM 6.2.4-6.4 without hotfix 1
  • NCM 7.5-7.6 without hotfix 1
  • Do not apply on version 2017.3




By default, Network Atlas loads every entity that can be displayed on the map and those entities's dependencies with properties and status calculations. If you have a large enough environment, the data will either be slow to load or will timeout. 



You can resolve this issue in two ways:

  1. Log in to your Orion server as an administrator.
  2. Navigate to your Network Atlas installation folder, usually located in "C:\Program Files (x86)\SolarWinds\Orion\Network Atlas".
  3. Backup the NetworkAtlas.exe.config file.
  4. Open the NetworkAtlas.config file.
  5. Find the <appSettings> sections.
  6. Uncomment the EntitiesNotInUse section and enter the entities you want to stop loading. Separate each entity by semicolon. For example:

    <add key="EntitiesNotInUse" value="Orion.HardwareHealth.HardwareCategoryStatus;Orion.WirelessHeatMap.AccessPoints;Orion.NPM.CustomPollerAssignmentOnNode;Orion.NPM.CustomPollerAssignmentOnInterface;Orion.HardwareHealth.HardwareItem;Orion.HardwareHealth.HardwareInfo;Orion.DPI.Applications;Orion.IpSla.CCMMonitoring;Orion.APM.Exchange.Application;Orion.APM.IIS.Application;Orion.APM.GenericApplication;Orion.APM.SqlServerApplication;Orion.APM.Wstm.ScheduledTasksStatus;Orion.IpSla.Operations;Orion.IpSla.VoipGateways;Orion.UDT.Port" />

    In the example, only nodes, volumes, interfaces, and containers are loaded.
    If you want to monitor applications, remove entities that being with Orion.APM from the list.
    If the section is not in your config file, add it the section based on the example.

  7. Save the file.
  8. Makes the same changes, including backing up the file, to the web.config file, usually located in c:\inetpub\SolarWinds.  
  9. Save the file, and restart Network Atlas.

The Network Atlas maps load more quickly.






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