Submit a ticketCall us

WebinarUpcoming Webinar: How Help Desk and Remote Support Pays for Itself

Learn how help desk software can simplify ticketing management, allow you to track hardware and software assets, and accelerate the speed of IT support and service delivery. Gain insights on how remote support tools allow your IT team to maximize their efficiency and ticket resolution by expediting desktop troubleshooting, ultimately helping keep end-users happy and productive.

Register here.

Home > Success Center > Network Performance Monitor (NPM) > NetPath polling issues when Symantec Endpoint Protection is enabled on a probe computer

NetPath polling issues when Symantec Endpoint Protection is enabled on a probe computer

Updated: September 6, 2017

Overview

 

NetPath fails to poll a path, but the endpoint of the path is reachable from the NetPath probe.

Environment

  • NetPath
  • Symantec Endpoint Protection installed and enabled on the probe computer

 

Cause 

Symantec Endpoint Protection blocks the NetPath traffic to the endpoint. To verify it, check the Traffic Log of the Symantec Endpoint Protection.

 

Resolution

  1. Add a firewall rule to allow NetPath traffic, especially for inbound ICMP type 11 traffic. See Files and directories to exclude from antivirus scanning.
  2. If Intrusion Prevention System (IPS) rules apply, SolarWinds recommends you to add NetPath Probe host(s) in the exclusion list.

NetPath polls the path without issues.

 

 

 

Last modified

Tags

Classifications

Public