Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > NetPath polling issues when Symantec Endpoint Protection is enabled on a probe computer

NetPath polling issues when Symantec Endpoint Protection is enabled on a probe computer

Updated: September 6, 2017

Overview

 

NetPath fails to poll a path, but the endpoint of the path is reachable from the NetPath probe.

Environment

  • NetPath
  • Symantec Endpoint Protection installed and enabled on the probe computer

 

Cause 

Symantec Endpoint Protection blocks the NetPath traffic to the endpoint. To verify it, check the Traffic Log of the Symantec Endpoint Protection.

 

Resolution

  1. Add a firewall rule to allow NetPath traffic, especially for inbound ICMP type 11 traffic. See Files and directories to exclude from antivirus scanning.
  2. If Intrusion Prevention System (IPS) rules apply, SolarWinds recommends you to add NetPath Probe host(s) in the exclusion list.

NetPath polls the path without issues.

 

 

 

Last modified
08:28, 6 Sep 2017

Tags

Classifications

Public