Submit a ticketCall us

Announcing NPM 12.2
With NPM 12.2 you can monitor your Cisco ASA firewalls, to monitor VPN tunnels for basic visibility and troubleshooting tunnels. NPM 12.2 also uses the SolarWinds Orion Installer so you can easily install and upgrade one or more Orion Platform products simultaneously.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > NTA service fails with faulting application name: SolarWinds.Netflow.Licensor.exe

NTA service fails with faulting application name: SolarWinds.Netflow.Licensor.exe

Updated March 10, 2017

Overview

The following event log error occurs after a NTA installation:

Faulting application name: SolarWinds.Netflow.Licensor.exe, version: 4.1.2.9813, time stamp: 0x5673f4f5
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x5736541b
Exception code: 0xe0434352
Fault offset: 0x00014878
Faulting process id: 0x704
Faulting application start time: 0x01d29837ecd8e329
Faulting application path: C:\Program Files (x86)\SolarWinds\Orion\NetFlowTrafficAnalysis\SolarWinds.Netflow.Licensor.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 2a915ac4-042b-11e7-80d9-001a4b33eb8c

Environment

  • NPM 12.0.1
  • NTA 4.2.1

Cause 

The file SolarWinds.Netflow.Licensor.exe is missing from the install directory. 

Resolution

  1. Log in as a local admin and not a domain admin with administrator rights. 
  2. Open Control Panel > repair NTA.
  3. The Configuration Wizard should launch automatically. If it does not launch after five minutes, launch it from the Start menu.
  4. You can validate the path C:\Program Files (x86)\SolarWinds\Orion\NetFlowTrafficAnalysisto see if the file has been added to the directory after the repair. 

 

Last modified
22:25, 26 Mar 2017

Tags

Classifications

Public