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NTA service fails with faulting application name: SolarWinds.Netflow.Licensor.exe

Updated March 10, 2017

Overview

The following event log error occurs after a NTA installation:

Faulting application name: SolarWinds.Netflow.Licensor.exe, version: 4.1.2.9813, time stamp: 0x5673f4f5
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x5736541b
Exception code: 0xe0434352
Fault offset: 0x00014878
Faulting process id: 0x704
Faulting application start time: 0x01d29837ecd8e329
Faulting application path: C:\Program Files (x86)\SolarWinds\Orion\NetFlowTrafficAnalysis\SolarWinds.Netflow.Licensor.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 2a915ac4-042b-11e7-80d9-001a4b33eb8c

Environment

  • NPM 12.0.1
  • NTA 4.2.1

Cause 

The file SolarWinds.Netflow.Licensor.exe is missing from the install directory. 

Resolution

  1. Log in as a local admin and not a domain admin with administrator rights. 
  2. Open Control Panel > repair NTA.
  3. The Configuration Wizard should launch automatically. If it does not launch after five minutes, launch it from the Start menu.
  4. You can validate the path C:\Program Files (x86)\SolarWinds\Orion\NetFlowTrafficAnalysisto see if the file has been added to the directory after the repair. 

 

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Last modified
04:25, 27 Mar 2017

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