Submit a ticketCall us

AnnouncementsCome see SolarWinds at VMUG Frankfurt

SolarWinds is delighted to attend the upcoming VMUG which will take place at Kap Europa in Frankfurt on June 19th, 2018.

See event details.

Home > Success Center > Network Performance Monitor (NPM) > NPM error: Invoke failed check fault information there was an error retrieving data from SolarWinds information Service

NPM error: Invoke failed check fault information there was an error retrieving data from SolarWinds information Service

Created by Malik Haider, last modified by MindTouch on Jun 23, 2016

Views: 2,407 Votes: 0 Revisions: 6

Overview

This article provides brief information and a resolution to the following error:

Invoke failed check fault information there was an error retrieving data from SolarWinds information Service

 

There was an error communicating with the Orion server

 

Environment

NPM version 11.5 or later

 

Cause

The error is caused when the Orion services found DP and Polling Controller flapping. 

 

 

You can check the following log for the error:

C:\ProgramData\Solarwinds\Collector\Logs

DataProcessor.log 

 

 

Error: Solarwinds.Collector.DBversion.Dbverion - System.Data.SqlServerCe.SqlCeException (0x80004005): The databas file may be corrupted . Run the repair utility 

 

 

Resolution

See Reinstall  Polling Collector to solve the issue. 

 

 

 

 

 

Last modified

Tags

Classifications

Public