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Home > Success Center > Network Performance Monitor (NPM) > NPM Installation Guide > Install a licensed copy of SolarWinds NPM

Install a licensed copy of SolarWinds NPM

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Created by Chris.Moyer, last modified by Magdalena.Markova on Jun 08, 2017

Views: 948 Votes: 1 Revisions: 9
 

Updated: July 11, 2017

These instructions provide stand-alone installation steps for installing SolarWinds Network Performance Monitor on a dedicated server.

For advanced configuration requirements and steps such as FIPS, see the Administrator Guide.

Do not install SolarWinds NPM on a domain controller or use the same database server as a Research in Motion (RIM) Blackberry server.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 1. Download installation files and license from Customer Portal

If you have not yet created a SolarWinds account, see Access the Customer Portal to create an account.

  1. Go to customerportal.solarwinds.com.
  2. In the Log In tab, enter your email address and password.
  3. In the Latest Downloads table, click Choose Download for the installation files for your product. Also check and download any available hotfixes.

  4. Depending on your environment, you may also need installers for the additional polling engines and additional web server. These installers include a bundle or a Scalability Engine.

    The Orion Scalability Evaluation is expired. This is expected.

    SolarWinds recommends using the Scalability Engine Installer for your additional polling engine and additional web server.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 2. Run the installation file
  1. Log in as an administrator to the Orion server.
  2. Extract the contents of the downloaded installation ZIP file to the server.
  3. Run SolarWinds-NPM-<version>-Full.exe.
File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 3. Complete the Installation wizard
  1. Click Next on the Welcome window.

    The system scans the environment to ensure that the system requirements are met. If your system is not compatible, the installer provides a link to a knowledge base article with the resolution. When resolved, run the installation again.

  2. Select your preferred language.
  3. If the wizard detects that Microsoft Internet Information Services (IIS) is not installed, select the recommended option to continue and install IIS automatically.
  4. If the wizard detects that the Microsoft .Net framework is not installed, select the recommended option to continue and install it automatically.

    Downloading and installing Microsoft .NET Framework 4.5 can take more than 20 minutes. If your system reboots, run the installation again.

  5. If you agree, accept the terms of the license agreement.
  6. Accept the default directory, or click Browse and select a directory.
  7. Enable Quality of Experience (QoE) traffic monitoring.

    Enabling QoE installs an agent on the Orion Main Polling Engine. This agent collects packet-level traffic statistics, like network response time and application response time, for any application traffic it sees going to or from Orion. SolarWinds recommends that you enable QoE.

  8. Click Next to begin copying the files.

    If you are using Microsoft Internet Explorer®, SolarWinds recommends you add the URL of your Orion website (http://FullOrionServerName/), the URL of SolarWinds support (http://solarwinds.com/support), and about:blank to the list of trusted sites.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 4. Run the Configuration wizard

After the installation completes, the Configuration wizard automatically runs. If the Configuration wizard does not load automatically, start the Configuration wizard in the SolarWinds Orion > Configuration and Auto-Discovery program folder.

  1. In the Welcome dialog box, click Next.
  2. If prompted to stop services, click Yes.
  3. In the Database Settings dialog box, select an SQL Server and authentication method, and click Next.

    Use SQL Server Authentication to ensure the SolarWinds Orion server can always access SQL Server, even when hosted remotely on a separate server.

    File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0110-Integrate_NPM_with_an_existing_Orion_Platform_product/config-wizard-1.png

  4. In the Database Settings dialog box, select a database from Use an existing database, and click Next.
  5. In the Database Account dialog box, create an account or use an existing account that the polling engine and Web Console use to access the database, and click Next.
  6. In the Website Settings dialog box, complete selections for your installation:

    If you select Skip website binding, the Configuration Wizard does not make changes within the website configuration in your IIS. This option blocks IP address, port, and SSL certificate options.

    1. Select All Unassigned unless your environment requires a specific IP address for the Orion Web Console. The Port is 443 by default.
    2. Specify the Port and the Website Root Directory where the system installs the Web Console files.

      If you specify any port other than 80, include that port in the URL used to access the Web Console.

    3. To configure SSL, click Enable HTTPS and select your SSL certificate.

      If a certificate is not available, select the option to Generate Self-Signed Certificate. The Configuration Wizard automatically generates a self-signed certificate issued to the hostname or FQDN and adds it to the trusted certificate store.

      ssl_self-signed_cert.png

  7. If prompted to create a directory or website, click Yes.
  8. Review the list of services to install, and click Next.
  9. Click Yes if prompted to disable the SNMP Trap Service and enable the SolarWinds Trap Service.
  10. In the Completing the Orion Configuration Wizard dialog box, click Next.
  11. If prompted to activate your installation, enter the License Key for your product noted from the SolarWinds Customer Portal.
  12. When completed, click Finish to launch the Orion Web Console.

    Click Start > All Programs > SolarWinds > Orion Web Console

    or

    Open a web browser on your Orion server and enter http://ipAddress or http://hostname, where ipAddress is the IP address of your server and hostname is the host name of your server.

  13. Log in with user name admin and leave the password field blank.

    For security purposes, SolarWinds recommends that you change the password to your admin account.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 5. Install any available hotfixes (optional)

If the Customer Portal listed hotfixes for the product version you downloaded, run those installations.

  1. Download the zip file.
  2. Extract the zip files to the main polling engine or Orion server.
  3. Review the README for details on the release and further instructions.
  4. Run the installation file according to the README instructions.
File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 6. Add license key

If you are not prompted to activate the product license during installation, activate the license through the Orion Web Console.

Get the license key for your product from the Customer Portal:

  1. In the Customer Portal, select Licenses > Manage Licenses.
  2. Select the product.
  3. Copy the license key.

Add and activate the license key from the Customer Portal.

  1. Open the Orion Web Console in a web browser.
  2. Click Settings > All Settings > License Manager.
  3. Click Add/Upgrade License.
  4. Enter the Activation Key and Registration Information, and click Activate.

To activate an offline license, see Activate licenses offline.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 7. Install on the additional polling engine (optional)

If you have an additional polling engine (APE), download and install the product using the Scalability Engine Installer.

  1. In the Orion Web Console, click Settings > All Settings > Polling Engines.
  2. Click the Download Installer Now and move the downloaded file to the additional polling engine server.
  3. Run the installation file. The steps should mirror the installation steps completed on the main polling engine server. During installation, select the option for Additional Polling Engine.
  4. To activate the license, access the Orion Web Console on the main polling engine or Orion server.

    Do not activate the license directly on the additional polling engine.

  5. Click Settings > All Settings > License Manager.
  6. Click Add/Upgrade License.
  7. Enter the Activation Key and Registration Information, and click Activate.
  8. You may need to assign the license to the additional polling engine.
    1. Click Assign.
    2. Select the additional polling engine and click Assign.
  9. Repeat these instructions for multiple additional polling engines.

Best Practice: If the product included hotfixes, you can also run those directly on the additional polling engines. The Scalability Engine Installer should have included them. If the hotfix installation states the fixes are already installed, do not continue. Otherwise, complete the installation instructions from the README file.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 8. Install on the additional web server (optional)

If you have an additional web server (AWS), download and install the product using the Scalability Engine Installer.

  1. In the Orion Web Console, click Settings > All Settings > Web Console Settings.
  2. Click the Download Installer Now and move the downloaded file to the additional polling engine server.
  3. Run the installation file. The steps should mirror the installation steps completed on the main polling engine server. During installation, select the option for Additional Web Server.
  4. To activate the license, access the Orion Web Console on the main polling engine or Orion server.

    Do not activate the license directly on the additional polling engine.

  5. Click Settings > All Settings > License Manager.
  6. Click Add/Upgrade License.
  7. Enter the Activation Key and Registration Information, and click Activate.
  8. You may need to assign the license to the additional web server.
    1. Click Assign.
    2. Select the additional web server and click Assign.

Best Practice: If the product included hotfixes, you can also run those directly on the additional web server. The Scalability Engine Installer should have included them. If the hotfix installation states the fixes are already installed, do not continue. Otherwise, complete the installation instructions from the README file.

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