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Home > Success Center > Network Performance Monitor (NPM) > NPM Documentation > NPM Documentation - Previous Versions > NPM Legacy Installation Guide > Uninstall SolarWinds NPM

Uninstall SolarWinds NPM

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Updated: June 6, 2017

Uninstalling products may require uninstalling files and editing registries. For technical assistance, contact Support.

You may need to uninstall SolarWinds NPM to reinstall for resolving issues or to move to a new server during a migration.

Prior to uninstalling, SolarWinds recommends the following preparation:

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif Backup the existing database

To preserve your data, back up your database(s). If you need help with backups, check your vendor's site for documentation and instructions.

If you have your database on a VM, create a snapshot or copy of your VM.

If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.

Use one of the following links to download the installation:

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif Backup product folders Create copies and backups of your product folders. You may have customizations in these folders specific to your installations.

To remove Network Performance Monitor from a server, complete the following steps:

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 1. Remove product licenses

Follow the steps for your specific product to remove the SolarWinds product licenses.

  1. In the Orion Web Console, select Settings > All Settings > and click License Manager.
  2. In the web-based License Manager, select the product license to remove.
  3. Click Deactivate. This removes the license activation and server assignment.

    With the license deactivated, it is parked, or available but unused.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 2. Uninstall SolarWinds products
  1. Open Programs and Features in the Windows Control Panel.
  2. Select the product(s) to remove one at a time and click Uninstall.

    When you have multiple Orion Platform products installed and are not uninstalling all of them, continue with step 5: restart the server. Deleting SolarWinds folders and registries affects the operation of all Orion Platform products.

File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 3. Delete or rename SolarWinds folders

Delete files from the following locations to fully clear all files. If you installed to a different domain, look on that location instead of C:\.

  • C:\Program Files (x86)\SolarWinds
  • C:\Program Files (x86)\Common Files\SolarWinds
  • C:\inetpub\SolarWinds
  • C:\ProgramData\Solarwinds
  • C:\ProgramData\SolarWindsAgentInstall
File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 4. Remove specific Registry keys

Important: These steps affect your Registry settings. For assistance, contact Support.

  1. Open the command line interface on the server.
  2. Type regedit, and click OK.
  3. Expand HKEY_LOCAL_MACHINE > Software.
  4. Delete both the SolarWinds and the SolarWinds.net folders.
  5. If you are uninstalling from a 64-bit computer, expand HKEY_LOCAL_MACHINE > Software > Wow6432Node, and delete both the SolarWinds and the SolarWinds.net folders.
File:Success_Center/Reusable_content_-_InfoDev/NPM/reuse/0160-Uninstall_SolarWinds_NPM/checkbox.gif 5. Restart and reinstall Restart the server. You can reinstall new products following this guide.
 
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