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WebinarWebinar: A checklist for planning your Network Performance Monitor (NPM) upgrade

Are you ready for your next upgrade? To help you plan smoothly, join this webcast to learn more about, SolarWinds® Orion® Installer, SolarWinds Upgrade Advisor, Upgrades Guides, Training Videos, and other resources available. We’ll share key upgrade planning considerations, lessons learned from customers with practical advice from SolarWinds Product Experts. We’ll also give practical tips to identify the estimated time needed and resources, how to prepare the business and IT staff for changes, ways to plan for required system changes, and more.

Register now.

Home > Success Center > Network Performance Monitor (NPM) > NPM Documentation > Network Performance Monitor Getting Started Guide > Get connected > Access the Customer Portal

Access the Customer Portal

The SolarWinds Customer Portal provides access to license and maintenance information, support cases, and product downloads, as well as live and instructor-led virtual classroom training.

Create your user profile

To create a user profile, you must know the SolarWinds customer ID (SWID) issued to your company. If you are a SolarWinds customer but do not have a SWID, contact SolarWinds Customer Support.

Users with multiple SWIDs require only one user profile. Your user profile can be linked to multiple SWIDs.

  1. Go to customerportal.solarwinds.com.
  2. Click the Register tab.
  3. Enter your organization's SWID and your email address.

    If you have multiple SWIDs, enter any SWID to create your profile. Later, use the User Profile menu to link the other SWIDs to your profile.

    The account administrator will review the request, and you will receive an email when it is approved.

For more information about creating an account, see this FAQ page.

Explore the Customer Portal

Manage licenses and access license keys.
Download purchased products.
Open a new support case and monitor existing cases.
Download free trials of integrated products.
Sign up for training.
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