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Home > Success Center > Network Performance Monitor (NPM) > NPM Documentation > NPM 12.3 Hotfix 1

NPM 12.3 Hotfix 1

Updated: May 31, 2018

SolarWinds Network Performance Monitor 12.3 Hotfix 1 addresses the following issue:

  • Interface radial gauge charts disappear when DPA Integration is enabled

SolarWinds Orion Installer for installing NPM 12.3 already includes both this hotfix and the Orion Platform 2018.2 Hotfix 1.

Environment

Apply this hotfix if you run any of the following SolarWinds products: 

  • NPM 12.3

Notes

  • This hotfix requires SolarWinds Orion Platform 2018.2.
  • This hotfix must be installed on the main polling engine, on any additional polling engines or web servers, and High Availability servers.

Installation

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Log in to the Customer Portal and download the installer:
    • To install the hotfix on an Orion server with Internet access, download Orion Network Performance Monitor (NPM) for Online Installation (your license tier). The Orion Installer downloads and installs the hotfix for you.
    • To install the hotfix on an offline environment, download the Hotfix Bundle for Products with Orion 2018.2.
  3. Run the installation file, and follow the instructions in the installation wizard.

After applying this fix, the issues outlined in the description should no longer occur.

Related links:

Install the Hotfix with SolarWinds HA

Use these instructions to install the hotfix with SolarWinds HA.

The HA pool must be disabled to begin installation. If you install prior to disabling, the pool is automatically disabled.

  1. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  2. Select the pool you want to disable.
  3. Toggle High Availability to Off.
  4. Install the hotfix on the primary server in the pool.
  5. Install the hotfix on the secondary server in the pool.
  6. In the Orion Web Console, click Settings > All Settings > High Availability Deployment Summary.
  7. Select the pool you want to enable and toggle High Availability to On.

The Orion Web Console verifies all SolarWinds product versions match across the HA pair before enabling. If you receive errors, check your product versions.

You may need to recreate the HA pool. For details, see Set up an HA pool.

Uninstallation

You may need to run the Configuration wizard manually after uninstalling the hotfix.

 

  1. Use an administrator account to log in to the server that hosts your SolarWinds Orion installation.
  2. Run the Orion Service Manager, click Shutdown Everything, and close the Orion Service Manager.
  3. Navigate to Control Panel > Programs > Programs and Features > View installed updates.
  4. Select "Update for SolarWinds Orion Network Performance Monitor v12.3 (HF1)", click Uninstall, and complete the uninstallation wizard.

For more information, contact Technical Support at https://customerportal.solarwinds.com/.

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