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Home > Success Center > Network Performance Monitor (NPM) > NPM 12.2 Administrator Guide > Manage pollers using Device Studio > Why is Orion unable to connect to THWACK?

Why is Orion unable to connect to THWACK?

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Created by Caroline Juszczak, last modified by Magdalena.Markova on Nov 10, 2016

Views: 400 Votes: 0 Revisions: 4

Your Orion server must be able to open internet connections to connect to THWACK. If the connection is blocked by a firewall or a proxy the list of shared pollers cannot be retrieved from THWACK, and any operation that relies on communication with THWACK, such as the upload or download of a poller will fail.

Check your firewall and proxy settings to make sure that your Orion server can connect to the internet.

 
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