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Home > Success Center > Network Performance Monitor (NPM) > NPM 12.2 Administrator Guide > Integrate an Orion Platform product with ServiceNow > Configure NPM with ServiceNow

Configure NPM with ServiceNow

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Created by Caroline Juszczak, last modified by Magdalena.Markova on Nov 07, 2016

Views: 1,207 Votes: 2 Revisions: 5

Check out the following video on integrating ServiceNow® with the Orion Platform (8:06):

After completing the configuration of the integration in ServiceNow, you can configure the integration to be able to automatically create, update, and resolve alerts that were raised in your Orion Platform product in your ServiceNow® instance.

  1. In the Orion Web Console, click Settings > All Settings.
  2. In the Alerts & Reports group, click ServiceNow® Instances.
  3. Click Add Instance.
  4. Enter a name and the URL for the ServiceNow® instance.
  5. Enter the ServiceNow® credentials:
    • Username
      The user name of the account that is configured for the SolarWinds integration role.
    • Password
  6. Test the connection to your ServiceNow® instance. If the connection is not working, you receive descriptive messages to help you solve the issue.
  7. If you are accessing your ServiceNow® instance through a HTTP proxy, select Use a HTTP proxy server, and click the Configure your HTTP proxy settings link to edit the details. For more information, see Configure web proxy settings.
  8. Click Save.
 
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