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Home > Success Center > Network Performance Monitor (NPM) > NPM 12 GUI is Non Responsive

NPM 12 GUI is Non Responsive

Created by Craig O’ Neill, last modified by MindTouch on Jun 23, 2016

Views: 6 Votes: 1 Revisions: 5

Updated June 9, 2016


After upgrading to NPM 12, you find that you cannot interact with the GUI.

In this example, when attempting to click SETTINGS nothing happens.


  • NPM 12
  • Internet Explorer 8, 9, 10


Unsupported Web Browser


Upgrade to one of the following supported Web Browsers:


  • Microsoft Internet Explorer version 11 or later with Active scripting
  • Microsoft Edge
  • Firefox 44.0 or later (Toolset Integration is not supported on Firefox)
  • Chrome 48.0 or later
  • Safari for iPhone


Last modified
22:54, 22 Jun 2016