Submit a ticketCall us

Webinar: Web Help Desk for HR, Facilities and Accounting Departments
This webinar will focus on use cases for HR, Facilities and Accounting.

Having a unified ticketing and asset management system for all the departments in your company can provide end-users with a seamless experience and make things easier for your IT team. Yet, with different business tasks and objectives, many departments don’t fully understand the capabilities of Web Help Desk and how the software can be customized for effective use in their departments.
Register Now.

Home > Success Center > Network Performance Monitor (NPM) > NPM 12 GUI is Non Responsive

NPM 12 GUI is Non Responsive

Created by Craig O’ Neill, last modified by MindTouch on Jun 23, 2016

Views: 22 Votes: 1 Revisions: 5

Updated June 9, 2016


After upgrading to NPM 12, you find that you cannot interact with the GUI.

In this example, when attempting to click SETTINGS nothing happens.


  • NPM 12
  • Internet Explorer 8, 9, 10


Unsupported Web Browser


Upgrade to one of the following supported Web Browsers:


  • Microsoft Internet Explorer version 11 or later with Active scripting
  • Microsoft Edge
  • Firefox 44.0 or later (Toolset Integration is not supported on Firefox)
  • Chrome 48.0 or later
  • Safari for iPhone


Last modified
22:54, 22 Jun 2016