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Home > Success Center > Network Performance Monitor (NPM) > NPM 12.1 Web Console tabs are missing

NPM 12.1 Web Console tabs are missing

Updated February 13, 2017

Overview

After upgrading to NPM 12.1, the tabs at the top of the Web Console are missing.

Environment

NPM 12.1

Cause 

This may be caused by the binding in IIS

 

Resolution

  1. Access IIS.
  2. Expand the websites list.
  3. Click the SolarWinds Orion website.
  4. Click Bindings on the right side of the IIS window.
  5. Edit the binding for the website. Possibly more if you have multiple bindings.
  6. Remove the hostname from the Hostname field.
  7. Set the IP address to "All Unassigned".
  8. Click Ok.
  9. Refresh the Web Console. The tabs should now appear.

 

Other possible fix:

Orion Platform 2017.1 hotfix 3 addresses issues with menu items disappearing after upgrading - https://support.solarwinds.com/Succe...017.1_Hotfix_3

 

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