Submit a ticketCall us

Announcing NCM 7.7
With NCM 7.7, you can examine the rules that make up an access control list for a Cisco ASA device. Then you can apply filters to display only rules that meet the specified criteria, order the rules by line number or by the hit count, and much more.
See new features and improvements.

Home > Success Center > Network Performance Monitor (NPM) > NPM 12.0 Installer failed on Specified MSI install

NPM 12.0 Installer failed on Specified MSI install

Created by James Fahey, last modified by Aileen de Lara_ret on Jul 14, 2016

Views: 206 Votes: 0 Revisions: 2

Updated July 14, 2016

Overview

This article provides brief information on the following error when installing NPM 12.0 on MSI:

Example Error: 

ERROR OrionInstallerLib.InstallChain - System.ApplicationException: Unable to load MSI database inforamtion from C:\ProgramData\SolarWinds\Installers\SolarWindsActiveDiagnostics.msi ---> Microsoft.Deployment.WindowsInstaller.InstallerException: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.

 

Environment

NPM 12.0

Cause 

The cause can be GPO, UAC, permissions or access to the Temp > SWOrionSetup folder during installation.

 

Resolution

  1. Run the NPM 12.0 installer.
  2. Open Run and enter %Temp%.
  3. Go to SWOrionSetup folder then to SubInstallers.
  4. Look for the specified MSI file that failed during the NPM 12.0 installation.
  5. Right-click on it, select Run as Administrator and manually install the specified MSI file.
  6. Re-run the NPM 12.0 installer or continue with the current one that is running.

 

 

 

Last modified
18:35, 13 Jul 2016

Tags

Classifications

Public