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Home > Success Center > Network Performance Monitor (NPM) > NPM 12.0 Hotfix 4

NPM 12.0 Hotfix 4

Created by Magdalena.Markova, last modified by Magdalena.Markova on Mar 08, 2017

Views: 109 Votes: 0 Revisions: 13

Updated: March 6, 2017

Fixed issues

This hotfix addresses the following issues:

  • Interfaces do not change statuses when the parent node is down.
  • Slow Orion Web Console performance due to the Information Service v3 memory leak.

Environment

  • NPM 12.0

Notes

  • This hotfix is not cumulative. It does not resolve issues covered by previous NPM 12.0 hotfixes.
  • Install the hotfix on the main polling engine and all additional polling engines. 

Installation instructions

Download the hotfix from https://customerportal.solarwinds.com/HotFixes.

  1. As an administrator, log in to the server hosting the SolarWinds NPM polling engine.
  2. Make a backup of the following files:
    c:\Program Files (x86)\SolarWinds\Orion\Interfaces.Discovery\SolarWinds.Interfaces.Pollers.dll
    c:\Program Files (x86)\SolarWinds\Orion\NPM\SolarWinds.NPM.Common.dll
  3. Stop all Orion services.
    For example, start the Orion Service Manager and click Shutdown Everything. 
  4. Extract the hotfix archive and ublock both dll files.
    To unblock a file, right-click it, select Properties, and click Unblock on the General tab.
  5. Copy the 'SolarWinds.NPM.Common.dll' file from the hotfix to the three following locations:
    c:\Program Files (x86)\SolarWinds\Orion\NPM\
    c:\Program Files (x86)\SolarWinds\Orion\Information Service\2.0\
    c:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\ 
  6. Copy the 'SolarWinds.Interfaces.Pollers.dll' file form the hotfix to the following two locations:
    c:\Program Files (x86)\SolarWinds\Orion\Interfaces\
    c:\Program Files (x86)\SolarWinds\Orion\Interfaces.Discovery\
  7. Start all Orion services, for example in the Orion Service Manager.

    The issues are resolved.

Uninstallation instructions

  1. As an administrator, log in to the server hosting the SolarWinds NPM polling engine.
  2. Stop all Orion services, for example in the Orion Service Manager.
  3. Restore the 'SolarWinds.NPM.Common.dll' file from the backup and place it to the following locations:
    c:\Program Files (x86)\SolarWinds\Orion\NPM\
    c:\Program Files (x86)\SolarWinds\Orion\Information Service\2.0\
    c:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\
  4. Restore the 'SolarWinds.Interfaces.Pollers.dll' file from the backup and place it to the following locations:
    c:\Program Files (x86)\SolarWinds\Orion\Interfaces\
    c:\Program Files (x86)\SolarWinds\Orion\Interfaces.Discovery\
  5. Start all Orion services.
    The hotfix is uninstalled. The issues occur again.
Last modified
01:43, 8 Mar 2017

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