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Article describes how to generate Orion product diagnostics and where to send them if Support has requested diagnostics for a case
NPM and related Orion products
How to send diagnostics:
**IMPORTANT** Please reply to the case e-mail to let Support know when the file is uploaded or they will not know it is there, which will cause a delay in troubleshooting.
The above steps gathers information from the NPM server. If you need diagnostics from an Agent you will need to follow these steps as well: