Submit a ticketCall us

Solarwinds & Cisco Live! Barcelona
Join us from the 29th of January to the 2nd of February at Cisco Live 2018 in Barcelona, where we will continue to show how monitoring the network with SolarWinds will keep you ahead of the game. At our booth (WEP 1A), we will demonstrate how SolarWinds network solutions can help. As a bonus, we are also hosting a pre-event webinar - Blame the Network, Hybrid IT Edition with our SolarWinds Head Geek™, Patrick Hubbard on January 24th - GMT (UTC+0): 10:00 a.m. to 11:00 a.m. There's still time to RSVP.

Home > Success Center > Network Performance Monitor (NPM) > Module C:\Program Files (x86)\Common Files\Solarwinds\vsflex8.ocx failed to register. HRESULT - 2147024770

Module C:\Program Files (x86)\Common Files\Solarwinds\vsflex8.ocx failed to register. HRESULT - 2147024770

Updated May 19, 2017

Overview

This article provides steps to resolve the following error that is displayed when installing NPM 12.1 Hotfix 1 on an additional web server.

Module C:\Program Files (x86)\Common files\SolarWinds\vsflex8.ocx failed to register. HRESULT - 2147024770. Contact your support personnel.

 

Environment

NPM 12.1

Cause 

This occurs when the vsflex8.ocx file is missing from the C:\Program Files (x86)\Common Files\Solarwinds\ directory.

Resolution

  1. Establish a remote connection to the additional web server.
  2. Click Start > Run.
  3. Enter appwiz.cpl.
  4. Right-click Solarwinds Orion Core Services 2017.1 and select Repair.
  5. Run the configuration wizard.
  6. Verify that vsflex8.ocx is now present in C:\Program Files (x86)\Common Files\Solarwinds\.
  7. Install NPM 12.1 Hotfix 1 again.
 

 

Last modified

Tags

Classifications

Public