Submit a ticketCall us

Get a crash course on Network Monitoring delivered right to your inbox
This free 7-day email course provides a primer to the philosophy, theory, and fundamental concepts involved in IT monitoring. Lessons will explain not only how to perform various monitoring tasks, but why and when you should use them. Sign up now.

Home > Success Center > Network Performance Monitor (NPM) > Migrate SolarWinds products to a new server with a new IP and hostname > Support for OpsGenie Integration

Support for OpsGenie Integration

Table of contents

Updated February 9, 2017

Overview

This article provides information pertaining to the OpsGenie Integration tool in relation to support for questions or problems that may arise with their use.

Environment

Orion Core (all versions)

Detail

When it comes to customer questions, concerns or issues using the OpsGenie integration in general, it's natural to seek out the technical support of SolarWinds for assistance. However, the OpsGenie integration use is not a component of the SolarWinds licensing model and as such, does not fall under the coverage of Technical Support. Technical Support is devoted to currently licensed applications and modules in good standing.

 

This does not mean though that SolarWinds is unwilling to help or assist, it simply means that the support and assistance for this is conducted somewhere else outside of technical support. For such questions or issues that you may encounter, you can find assistance within our Thwack community and OpsGenie site dedicated to the OpsGenie integration located here: 

https://www.opsgenie.com/docs/integr...ds-integration

 
Related resources:
 

 

Last modified
00:28, 9 Feb 2017

Tags

Classifications

Internal Use Only