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Home > Success Center > Network Performance Monitor (NPM) > Migrate SolarWinds products to a new server using the same IP and hostname > Maximum number of licensed elements has been exceeded

Maximum number of licensed elements has been exceeded

Updated December 9, 2016

Overview

The following message appears when adding a node:

Maximum number of licensed elements has been exceeded.

The license is active and correct in the portal, number of elements on the environment is less then the license. So the license is correct. 

Environment

NPM 12

Cause 

Migration steps were not followed correctly. Particular attention must be paid to step 7:

Migrate SolarWinds products to a new server with a new IP and hostname

Resolution

  1. Follow the steps in the KB above. 
  2. Check OrionServer table and ensure the correct server is in there.
  3. Delete incorrect servers as necessary, for example a previous old SolarWinds server.

 

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