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Home > Success Center > Network Performance Monitor (NPM) > Message Center does not load

Message Center does not load

Created by Leif Amland, last modified by Aileen de Lara on Sep 29, 2016

Views: 22 Votes: 2 Revisions: 4

Overview

Sometimes when Traps and Syslog tables get too high, it prevents the Message Center from loading due to the amount of data it is trying to display.

In this scenario, we had over 5 million traps and 8.1 million syslog entries.

 

Environment

NPM version 12

 

Cause 

Syslog and Trap tables have become too large.

 

Resolution

  1. Open the Database Manager from the Orion server.
  2. Load your default database.
  3. Highlight and right-click your database and select 'New Query...'
  4. Enter the following query:

Truncate Table Syslog

Truncate Table Traps

 

Once these have been cleared, you should be able to open the Message Center successfully.

 

 

 

 

Last modified
20:36, 28 Sep 2016

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